How do I lodge a CCMA complaint?

To lodge a complaint with the CCMA (Commission for Conciliation, Mediation, and Arbitration) in South Africa, you can follow these general steps:

  1. Understand the CCMA Process: Familiarize yourself with the CCMA’s role and processes. The CCMA is an independent dispute resolution body that helps resolve workplace disputes through conciliation, mediation, and arbitration.
  2. Time Limit: Ensure that you lodge your complaint within the applicable time limit. Generally, you have 30 days from the date of the dispute or the date of your dismissal to file a complaint, but there may be exceptions depending on the circumstances. Check the CCMA website or consult legal advice to determine the exact time limit that applies to your situation.
  3. Complete the CCMA Form: Obtain the CCMA complaint form, also known as a LRA Form 7.11. You can download this form from the CCMA website or visit the nearest CCMA office to collect a physical copy. The form will require you to provide information about yourself, the respondent (employer or party you are complaining against), and details of the dispute.
  4. Gather Supporting Documents: Collect any relevant documents that support your complaint, such as employment contracts, payslips, disciplinary records, correspondence, or any other evidence related to your case. These documents will strengthen your position during the CCMA proceedings.
  5. Complete and Submit the Form: Fill out the CCMA complaint form accurately and provide all the necessary information. Ensure that you clearly state the nature of your complaint and the relief you are seeking. Attach copies of the supporting documents to the form.
  6. Serve the Form on the Respondent: Once you have completed the form, make copies of the form and all supporting documents. Serve the documents on the respondent (your employer or the party you are complaining against) by delivering the documents to their physical address or sending them via registered mail. Ensure that you keep proof of service (such as an acknowledgment of receipt or a postal tracking number) for your records.
  7. File the Form with the CCMA: After serving the documents on the respondent, submit the original complaint form and supporting documents to the CCMA. You can do this by hand-delivering the documents to the nearest CCMA office or sending them by registered mail.
  8. Await CCMA Communication: Once the CCMA receives your complaint, they will acknowledge receipt and provide you with a case number. The CCMA will also inform the respondent about the complaint and provide them with an opportunity to respond.
  9. CCMA Proceedings: The CCMA will schedule a date for conciliation, where an attempt will be made to resolve the dispute through mediation. If the dispute remains unresolved after conciliation, the matter may proceed to arbitration or another appropriate process.
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It’s essential to note that the CCMA process can be complex, and it’s advisable to seek legal advice or consult with a labor specialist to ensure you follow the correct procedures and adequately present your case.

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