CCMA online complaints

Last Updated on September 21, 2023 by ufiling

To lodge a complaint with the CCMA online, you can follow these general steps:

  1. Visit the CCMA website: Go to the official website of the CCMA ( using a web browser.
  2. Navigate to the online complaints section: Look for a section or tab on the website that provides information about lodging complaints or initiating a case online. This section may vary on the website, so explore the available options to find the online complaints process.
  3. Read the guidelines: Familiarize yourself with the guidelines, requirements, and any relevant information provided on the website. This will help you understand the process and ensure that your complaint meets the necessary criteria.
  4. Complete the online complaint form: Fill out the online complaint form, providing accurate and detailed information about the nature of your complaint, the parties involved, and any supporting documents or evidence you may have. Be clear and concise in explaining your issue.
  5. Submit the complaint: Once you have completed the online complaint form, review it carefully to ensure all the information is accurate. Then, submit the form through the online portal as instructed on the website. Make sure to keep a copy of your submission for your records.
  6. Await CCMA response: After submitting your complaint, the CCMA will review the information provided and assess the case. They may contact you for any additional information or documents if needed. The CCMA will inform you about the next steps in the process and provide guidance on how to proceed.

Please note that the specific steps and procedures for submitting online complaints to the CCMA may have changed or been updated since my last knowledge update. It’s always advisable to visit the official CCMA website or contact them directly for the most up-to-date and accurate information on lodging online complaints

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